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Commissioner Riley Communication Regarding Help with P-EBT Card Use

Help with P-EBT Card Use 

Dear Superintendents, Charter School Leaders, Assistant Superintendents, and School Nutrition Directors, 

Families whose students qualify for free or reduced-price lunch started to receive P-EBT cards in the mail on Friday, May 29, and many are having trouble activating their card. Please share the following information from the Department of Transitional Assistance (DTA) with families: 

How to Activate (PIN) a P-EBT Card 

You will need the letter DTA sent you in the mail to activate the card. 

The Massachusetts EBT vendor was not able to change the automated prompts you hear when you call to PIN a card, and unfortunately, some of the automated instructions are inaccurate for P-EBT cards. Instead, please follow the steps below: 

  • • Call the EBT card phone number on the back of your P-EBT card: 800-997-2555. 
  • • Enter your P-EBT card number (it is an 18-digit number). 
  • • You will then be prompted incorrectly to enter the last four digits of your Social Security number. Do not enter the last 4 digits of your Social Security number. For the P-EBT cards, you must enter the last four digits of your child's case number that was provided on the DTA letter you received in the mail. 
  • • Then enter your child's date of birth using a two-digit month, two-digit day, and four-digit year (example: 04/06/2005). 


For more information, visit: Questions? Call Project Bread's FoodSource Hotline at 800-645-8333. 


Jeffrey C. Riley